Stay guide · 2026

Know the house rules before you arrive.

When the room is actually ready, when it has to be handed back, which policies come with a charge attached, and the questions worth asking before you pay.

Step one

Getting in

Reception is open all day, but rooms are not. The familiar 2:00 to 3:00 PM window marks the point at which housekeeping has finished clearing the last of your category — nothing more mysterious than that. Have a photo ID matching the reservation, your confirmation, and a payment card ready at the desk.

Coming in early is never a problem in itself. If nothing is free yet, leave your bags with reception and enjoy the afternoon; storage is complimentary and offered almost everywhere.

Bring with you

  • A government-issued photo ID
  • Your booking reference or its email
  • A payment card for the hold
  • Any special request, in writing
Step two

Handing the room back

Departure normally falls at 11:00 AM or midday. A short extension is often granted free when the hotel is not selling out — and the trick is to ask the previous evening, once tomorrow's occupancy is already visible on the screen, rather than during the morning rush.

Returning the key does not mean carrying your suitcase around town. Luggage storage opens up again immediately, so a late departure flight and a midday checkout are not in conflict.

Before you close the door

  • Check the safe and the bathroom hook
  • Read the bill line by line
  • Return every key card
  • Ask when the card hold is released
Policies

What the house expects

Quiet hours

Usually 10 PM through 7 AM. Sound travels along a corridor far better than it does inside a room, so take late calls downstairs.

Smoking

The most expensive rule to ignore. A cigarette or vape in a non-smoking room brings a fixed deep-cleaning charge.

How many guests

Each room lists a maximum. One more person is usually fine for a supplement, provided you declare it at the time of booking.

Travelling with pets

Allowed only where the hotel says so, typically on set floors and for a nightly fee. Confirm it before you leave home.

Fire safety

Glance at the escape plan on the door, leave corridors clear of luggage, and never hang anything from a smoke detector.

Charged extras

Minibar, parking, dining and laundry are billed to the room and settled when you leave, not paid at the moment of use.

Categories

What the room names mean

Single

One single bed and the smallest footprint on the floor. Sensible for one traveller staying one night.

Double

A single larger bed for two. The most heavily stocked category in most hotels, so the easiest to secure at short notice.

Twin

Two separate single beds. Often sold under the same listing as a double, so check which one your booking names.

Deluxe

More space, a higher floor, or a better view. The label promises one of the three — ask which one applies here.

Suite

A bedroom plus a separate living area. Worth paying for when the room has to work as an office too.

Family

Built for three to five people. The detail that matters is whether the extra sleeper is a proper bed or a fold-out.

Before you pay

Six checks that save money

  • Judge the total, not the nightly rate Taxes, city levies, resort fees and parking can add a fifth to the final figure.
  • Note the cancellation deadline Record the exact date, hour and time zone at which free cancellation ends.
  • Confirm the bed configuration Twin and double frequently share a listing, so get the answer in an email.
  • Compare the hotel's own website Direct rates often come out lower, and direct bookings are simpler to change.
  • Attach your requests to the reservation High floor, quiet side, a cot, an accessible bathroom, a very late arrival.
  • Save the confirmation offline One screenshot of the reference and address survives a dead phone signal.
Answers

Asked at the desk every day

Can I get into my room early?

Only when a cleaned room in your category is already sitting empty, so treat it as a favour and not a right. Mention it at booking, then ask again on the morning you arrive.

Is photo ID really necessary?

Yes. Practically every hotel compares a government photo ID with the name on the reservation before releasing a key.

Why has my card been blocked for an amount?

That is an authorisation rather than a charge. It covers potential extras like parking or room service, and it drops off after departure — banks sometimes take a few days.

Do I pay for leaving late?

An hour or two is often free, especially midweek. Beyond that a fee is usual, though storing your bags after departure costs nothing either way.

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Last reviewed 2026.